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Service Technicians


Russ

Name: Russ

Experience: Employed with Steinhafels since 1994. Experience in wood and upholstery furniture repair.

Hobbies: Firefighter with Waterford Fire Department | Fishing | Woodworking

Favorite Teams: Milwaukee Brewers | Green Bay Packers | Miami Dolphins | Chicago Blackhawks

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Customer Testimonials
The service technician was top notch. Professional, courteous, timely, did a little extra work than was originally noticed by customer to make sure we were satisfied. A really great guy.  
Joseph A. - Lake Villa, IL
Russ was fantastic. I had concerns about the unevenness of 6 of the 8 chairs we purchased. We were very discouraged and ready to exchange or return them. Russ was amazing! He was able to level all of them and fix a blemish on one of the chairs. I would definitely purchase other pieces knowing now that this high level of customer service is available. We are so pleased!  
Linda B. - Pleasant Prairie
Just like to say the technician (Russ) did a great job! Very happy with the service. Will shop at Steinhafels again and again.  
David B. - Round Lake, IL
He's the best serviceman we've had at our house in 50 years. You better keep him!!!!  
Mikael G. - Racine
Russ was great! - Very nice and did a fantastic job.  
Kay C. - Union Grove
Russ did a GREAT JOB! He was very friendly, took the time to explain everything, called ahead, and did an excellent job fixing the merchandise.  
Josephine C. - Elkhorn
Russ was our technician, and I cannot recommend him highly enough! If we need anything in the future, we will request Russ.  
Doug M. - Gurnee, IL
I was quite impressed with both his skill and professionalism. He did a fantastic job with the furniture and gave me advice for caring for it in the years to come. A genuinely kind and social person, you are fortunate to have an employee like Russ!  
Jennifer P. - Lake Villa, IL
We are sincerely grateful for his outstanding work. Russ is truly a very kind person and Steinhafel's is very fortunate to have this fine man representing their company. He exemplifies the outstanding customer service for which the name Steinhafel represents.  
Dawn K. - Racine
Russ was fantastic. His skill and personality did nothing but make us feel confident and satisfied with the service we received. Well done, Russ!  
Ellen P. - Kenosha
Russ was very knowledgeable and courteous. He did the repair and told me what he was going to do before he did it. Very nice gentleman.  
Guy M. - Lake Villa, IL
This guy was as nice as anyone could be.  
Raymond T. - Kenosha
Thank you so much for working with me! This fixed the problem I was having! Thanks again! I love my rocker recliner!  
Denise M. - Sharon
This guy was so nice and absolutely awesome. He took care of our tables and also fixed the recliner part of our couch. He was friendly and professional, treated our home and furniture with respect. I highly recommend him!!  
Karen G. - Winthrop Harbor, IL
The technician was great, awesome, early (what I like), friendly, and didn't take him long to solve the problem.  
Joye L.
Amazing experience. It was unfortunate to have an issue with the sofa but the ease of scheduling the tech visit and the quality of repair was exceptional.  
Kyle S. - Antioch, IL

Todd

Name: Todd

Experience: Employed with Steinhafels since 1995. Experienced technician in wood and upholstery repair.

Hobbies: Hunting | Mountain Biking | Photography

Favorite Teams: Milwaukee Brewers | Green Bay Packers

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Customer Testimonials
Very courteous and you could tell he loved his job.  
Rosalie W. - South Milwaukee
Todd your service technician was fantastic. Best service ever.  
Sharon Z. - Milwaukee
Todd was THE BEST SERVICE TECH EVER!!! He was very thorough, took off his muddy shoes, quick and kind.  
Carrie K. - Milwaukee
Very happy with Todd's work. He did a wonderful job, and was very nice to deal with.  
Margaret B. - Milwaukee
Todd did a fantastic job repairing my sofa. He was very polite and professional.  
Shirley M. - Milwaukee
Todd was simply amazing! He was early, efficient and well mannered. Todd took care of everything I reported and more. I will be sure to continue shopping with Steinhafels knowing that the product will be serviced by such an technician and customer service team.  
Dennis B. - Milwaukee
Todd was great! He is a skilled craftsman and very professional. I am enthusiastically happy with his repair work.  
Kelly S. - Milwaukee
Todd was amazing. Professional and efficient. He was able to completely repair our broken sofa in less than an hour and was very thoughtful and detailed.  
William D. - Oak Creek
Todd took care to use tarps and pads when doing the repairs to protect our newly finished floors. He was friendly, knowledgeable, and professional. He was a good representative for Steinhafels.  
Diane S. - Franklin
If you take care of all your customers like you did me, you are doing exceptionally well. I didn't expect the level of service that Todd has provided.  
Bill B. - Milwaukee
Todd is the best service person you could ever have. A #1. Friendly, professional, considerate, knowledgeable, etc.  
Maryle P. - Milwaukee
Todd knew exactly what he had to do to repair our loveseat. He called 20 minutes ahead of schedule to see if he could arrive early, which we were extremely pleased with! He was super professional, got right to work and was finished within a half hour! Thanks for sending Todd for our furniture repair, he was awesome!  
Rita O. - Germantown
Todd was a delight, so capable and ready to meet my need...clearly loves working for your company. I love my new recliner...and my recent experience with Steinhafels. Thanks and God's blessings. Sister Mary Caroline  
Mary J. - Milwaukee
Todd was an outstanding serviceman and employee. You should be very proud of his professionalism an courtesy. I would highly recommend him to anyone. Please ensure management and the owners get this review.  
Terri B. - Mequon
Todd was exceptional. Point, blank, period. I don’t know what else to say. He came across as a very caring human being and I was happy to welcome that energy into my home. You are lucky to have him.  
Debora S. - Milwaukee
Todd was absolutely amazing. He performed his technician job with incredible precision and detail. He has helped me out twice now and I will definitely request him in the future if need be. I will also recommend him to anyone that needs the kind of work done that he specializes in. Thanks again Todd! You are a true professional!  
Grant F. - Milwaukee
Todd was great. He was courteous, professional, kind, and went out of his way to please us would be an understatement. Would welcome him back in our home any time.  
Paul/Carla L.
Above providing amazing service and repairing my furniture- Todd alerted me to a smell of gas as he entered my home. Had he not brought this to my attention the THREE gas leaks that WE energies found would have gone unnoticed and God only knows what that could've looked like! You have a amazing tech. He is very skillful in his trade but also goes above and beyond for your customers.  
Tina Y. - South Milwaukee
Todd is a great guy- very knowledgeable. Great store to shop at.  
Dale P. - Campbellsport, WI.

Curt

Name: Curt

Experience: Has over 25 years of experience repairing wood, leather, and upholstery furniture.

Hobbies: Hunting | Fishing | Biking

Favorite Teams: Milwaukee Bucks | UW-Badgers | Milwaukee Brewers | Green Bay Packers

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Customer Testimonials
The technician was awesome!! Really a talented man and tolerated my dogs very well. I will definitely use this service again.  
Cheryl C. - Mukwonago
Curt, the service technician was very prompt, professional and courteous. He did a great job in the repair.  
Lisa H. - Waukesha
Curt was a dream - friendly, professional, knowledgable, efficient, polite. I would recommend Steinhafels furniture and any repairs needed to anyone.  
Jodi K. - Larson
Curt was very professional and helpful. Came to my house on time and explained every step of the process. He even took his shoes off to avoid getting my floor dirty!!!  
Angela C. - Brookfield
Curt was great. He was very friendly. He seemed to take extra measures in his service to ensure I was happy with the service.  
John Z. - New Berlin
Curt was by far the nicest, and most professional service tech ever!! You are privileged to have him work for you!  
Lori P. - Muskego
Curt was awesome! He really knows his stuff.  
Shari T. - Oshkosh
He was great! On time, polite, knowledgeable and, he made our custom order perect! He is very good at his job and we are extremely happy!!! Thank you!!!  
Casey W. - Ixonia
He was great!! Super nice, courteous, and professional!!! Very knowledgeable and skilled about his profession and I am completely satisfied with the outcome. I would recommend him to anyone!!!  
Mary Lou P. - Oconomowoc
Thank you guys! Such a nice job! Can't ask for any people nicer that do their jobs flawlessly!! We really appreciate everything the people at Steinhafels do!!!  
Thomas G. - Menomonee Falls
My serviceman was awesome. Very kind and very friendly. Would recommend him to anyone. Thank you so much for repairing my furniture. I could not be any happier. Thanks again.  
Stacy H. - Waukesha
Service tech was awesome and efficient! I would highly recommend him and Steinhafels!!  
Jim W. - Muskego
Curt is an excellent service technician. He is courteous, timely, and goes above and beyond to make sure you are satisfied and all your expectations are met.  
Tamra M. - Dousman
The technician was wonderful!! He was on time and had the work completed in a timely manner. Great personality, talented and knowledgeable. It was a pleasure working with him to get the legs attached to the chair and then he had to make adjustments so that the legs were even and the chair was balanced. He had the equipment with to make this adjustment as well. He was very detailed and did a wonderful job making sure that the job was done correctly before he left our home!!! Thank you Curt!!  
Nancy C.
Curt is a real asset to Steinhafels!! He is a real pro, knowledgeable and has a great personality!!  
Jim - Oconomowoc, WI.
Curt was great. He went above and beyond! Couldn't ask for better service.  
Angie B - Stoughton, WI.
My service tech was all of the above and then some. He even made a second visit on the day in order to fetch additional material needed to complete the task on four individual rocker/recliners. This service tech, named Curt, is everything a customer would want. He gives the most excellent representation of your company, as well as your product lines.  
Bruce K. - Waukesha, WI.

Jonathan

Name: Jonathan

Experience: Diploma in Wood Finishing and Furniture Repair. Has been involved in repair and conservation since 2003.

Hobbies: Hunting | Fishing| Traveling

Favorite Teams: Minnesota Twins | Green Bay Packers | Nascar - Carl Edwards

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Customer Testimonials
I was very pleased with the technician. He listened to my concerns and delivered the correct attention to the proper repair.  
Robert W. - Middleton
The technician was great!!!!!  
Shawn M. - Madison
Jonathan was a very nice person. Happy dealing with him.  
James B. - DeForest
I was late getting home and he was kind enough to stay and wait for me! He explained why the bed frame/mattress were caving and he fixed the bed frame to eliminate the issue I was seeing. He was great!  
Erin H. - Madison
Was very happy with my service tech. He was able to answer the questions I had and provided me with a knowledgeable answer.  
Conner V. - McFarland
My first experience as a Steinhafels customer has been great. You will be my first choice in future purchases.  
Linda L. - Prairie Du Sac
We love Steinhafels and so do our children!  
John G. - Waterloo
Very impressed with Jonathan's knowledge and willingness to assist with the issue.  
Aggie R. - Highland
Jonathan did a great job fixing our original issue and when we showed him another area of concern he went above and beyond to make our new purchases look even better. He was extremely careful to comply with COVID protocols in our home as we have several vulnerable members.  
Janis F. - Sun Prairie

Chris

Name: Chris

Experience: Has over 40 years of experience in the furniture repair industry.

Hobbies: Cooking | Lawn & Garden | Music and Drums | Disc Golf

Favorite Teams: Chicago Cubs

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Customer Testimonials
The technician was very nice and did a great job. I have no complaints.  
David W. - Vernon Hills, IL
The technician was knowledgeable and skilled. Gave good feedback on how to correct issues and help with potential future problems. The issue we were experiencing was resolved the best it could. Because of this experience I will be a returning customer to Steinhafels.  
Alex Z. - Batavia, IL
Chris was great! He was friendly, knowledgeable, and it was evident he was extremely skilled at furniture repair. Very professional.  
Emily B. - Buffalo Grove, IL
My service technician was FABULOUS. He was knowledgeable and friendly, and took extra time to solve my issue. I LOVE my Steinhafels furniture and the service department that fixed a small problem quickly.  
Laura G. - South Barrington, IL
Chris was great ! Very friendly and outgoing. He took care of my issue.  
Lydia - Streamwood, IL
He not only fixed our drawer on the new dresser, but he found some areas the stain hadn't taken and fixed them too! Can't thank him enough for his great service!  
Kathy - Huntley, IL

Jacob

Name: Jacob

Experience: Repair technician since 2014. Experienced in Leather, Upholstery and all Wood products.

Hobbies: Novelist | Hiking | Making custom made Lightsabers (Star Wars)

Favorite Teams: Denver Broncos | Colorado Rockies

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Customer Testimonials
Jacob was very professional & friendly. I was impressed with the job he did on fixing the marks on our new white table. He also took the time to look over the rest of the table and chairs for any other marks that may have needed to be repaired. We have been a long time customer and have been satisfied with all our purchases.  
Connie D. - Wadsworth, IL
Jacob was amazing! Very professional and respectful my property. Very nice guy and did a great job fixing my sectional...and fast!  
Melissa M. - New Berlin
The gentleman was thoughtful and excellent in restoring the product. I would certainly recommend his services.  
Mary Z. - Elm Grove
The wood repair that the technician did was absolutely amazing. It looks like it didn't get damaged in the first place. Strongly recommend the technician for other work if needed.  
Eric C.

Ivan

Name: Ivan

Experience: Has over 30 years of experience repairing wood and upholstery furniture.

Hobbies: Hiking | Gardening | Chinese Martial Arts | Hatha Yoga | Meditation | Healing Arts - Reiki Master

Favorite Teams: Green Bay Packers (Go Pack!)

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Customer Testimonials
The service technician really knew what he was doing and helped us understand the furniture.  
Jean S. - Bristol
Ivan was SUPER AMAZING!!! He was such a professional and he did an amazing job with the repair.  
Gary H. - Milwaukee
Ivan was informative and very good at explaining the process. He is a class act and a great professional.  
Robert D. - Racine
Ivan was very professional, knowledgable, and friendly. Very pleased.  
James S. - Racine
He did a great job! We are very happy with all the repairs.  
Todd N. - Waterford
A great tech! Ivan kept me posted as to progress and what needed to be done. Have more Ivan on staff!  
Karen M. - Burlington
Great worker, easy to talk to, and knew what he was doing.  
Lee J. - Racine
My service technician was an exceptional service person. He was efficient, friendly, knowledgeable, and completed my repairs quickly. My loveseat looks good as new - or better. Thank you very much.  
Linda N. - Silver Lake
Ivan was very courteous, confident, knowledgeable, and professional. Could not be happier with the results of his hard work and experience. Should any issues come up in the future with any of our furniture we would certainly call again.  
Sarah J. - Racine
Ivan is the BEST technician I have ever had. He is a great person.  
Arnold S. - Sturtevant
Ivan was punctual, extremely knowledgeable, easy to talk to and very efficient. He explained in detail to myself and my wife, the breakin issues with our lift chairs. He is a great representative for your company. His services were much appreciated.  
Calvin - Oak Creek

Adam

Name: Adam

Experience: Background in construction and maintenance -- enjoys working on Furniture

Hobbies: Hunting, Fishing, playing Chess and training my dog (Walter the Warhammer)

Favorite Teams: Green Bay Packers - Milwaukee Brewers - Milwaukee Bucks

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Customer Testimonials
I really appreciate that my swivel/rocker was able to be repaired. Adam, the technician, was very courteous and careful - Thank you !  
Janice P. - Green Bay
Adam was very couteous, timely and professional !  
Alison M. - Appleton
Adam was very friendly and helped answer all of my questions to assure that everything was fixed.  
Elizabeth - Green Bay
Adam was wonderful. He was careful with our furniture and meticulous in his process. Went the extra mile for us!  
Carol - Green Bay
Very nice, respectful, helpful.  
Lisa - Appleton
We are very happy with Adam. He was professional, courteous, friendly, and was considerate of our home. We are very happy with the repair. Actually it was the best experience we have had with Steinhafels so far.  
Robert - Appleton
Terrific service on every level from Sales, Delivery and Service. Keep it up way ahead of your competition. We will be back and tell all of our friends. Thanks  
David - Green Bay
Adam was fantastic. You are fortunate to have him as part of your staff!!!  
Carol R. - Depere
Adam is very polite and knowledgeable. He was very efficient in assisting me two times now on this order. I appreciate his professionalism. Thank you  
Mary Z. - Appleton
My tech was amazing. He represented Steinhafels and may my sale worth it.  
Jack - Neenah, WI

Genaro

Name: Genaro

Experience: Background in Furniture Business - enjoys working on Furniture

Hobbies: Fishing, Video Games, and Cars

Favorite Teams: Chicago Bears and Chicago Bulls

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Customer Testimonials
Completely satisfied from start to finish!  
Michelle - Downers Grove, IL
Geno was great! Very knowledgeable and extremely helpful - Thank you!  
Paul - Downers Grove, IL
It was awesome. Perfect 10  
Sharon -- Lombard, IL.
Our technician Genaro was terrific. He was out here a few times and was always friendly and helpful. He made sure we were satisfied with the resolutions which we very much were. Thank you!  
Deborah - Wheaton, IL

Vicente

Name: Vicente

Experience: Over 30 years of Furniture Service experience

Hobbies: Cooking and spending time with family

Favorite Teams: Chicago Bears and Chicago Bulls

Customer Testimonials
Great Service !!  
Sally - Chicago
Vicente was very cordial and helpful. I appreciate what he did to fix the blemishes on the furniture. Very knowledgeable in his craft.  
Toni - Downers Grove, IL
I was impressed by his knowledge and craftsmanship. He went above and beyond to make sure I was satisfied with the services I received from Steinhafels.  
Wendy - Downers Grove, IL.
The technician was wonderful. Knowledgeable, friendly, and obviously takes pride in his work. A great representative of Steinhafels!  
Rosemary - Lemont, IL.
Vicente was great about getting the repairs done. He is very personable and an excellent ambassador for Steinhafels.  
Natalie L. - Addison, IL.
Vicente is FIVE STAR. Thinks up brilliant solutions. Nice guy. Please Thank him again for me.  
Tom P. - Mt. Prospect, IL.

Tom

Name: Tom

Experience: Tom has over 20 years experience in furniture repair and maintenance. Extensive knowledge in furniture assembly, repair, and restoration. High-quality workmanship and customer satisfaction.

Hobbies: Baseball Card / Coin Collecting / Antiques / Cars

Favorite Teams: Chicago Bears and Chicago Cubs

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Customer Testimonials
Tom was great. He did a great job repairing the sofa and touched up another chair. Thank you for your excellence in service!  
Erik - Chicago, IL
We were very impressed with the technician. He explained everything that he found and what to expect for further services. Overall, we are very pleased with the whole process from the sales team to the service team!  
Lisa - Orland Park, IL.
Everything was fixed to our satisfaction, so keep up the great work! Thank you!  
Becky - Bolingbrook, IL.
Tom, our service technician, was wonderful. He went above and beyond to repair my furniture. He talked to me and answered all my questions. He was very knowledgeable about the furniture and the problems I was having. I couldn't have asked for a better technician! He was the best!  
Susan - Tinley Park, IL.